Fewer separate parties for you to chase
Round-the-clock calls
We answer accident management calls at any hour for initial guidance.
Claim and repair linked
We coordinate paperwork support with assessment and physical repair.
Recovery when needed
We can arrange collection when collision damage stops safe driving.
One call can start the practical next steps
After a collision, you may face calls about recovery, insurance, repairs and third-party details while still trying to work out if the car is safe. Our accident claims management service gives you one point of coordination. We begin with what happened, where the vehicle is and whether it can be driven. Have the third party's details, insurer information, photographs and vehicle location ready where possible. Accident management calls are answered 24 hours a day, seven days a week for urgent post-incident guidance.
From the incident scene to vehicle return
We can connect the stages that follow an accident instead of leaving you to arrange each one alone. That may start with recovery for an undrivable vehicle, followed by claim support, workshop assessment, repair planning and completed return arrangements. Non-fault claim assistance and injury claim support are available within this wider process. Physical repairs are completed through our workshop route in East Kilbride, while we keep the claim and vehicle status tied to the same practical plan.
Frequently asked questions
When can I call after an accident?
Accident management calls are answered 24 hours a day, seven days a week. The physical workshop follows its normal weekday hours, but you can still call after an incident for guidance and to begin the next steps.
What should I have ready when I call?
Have your location, registration and vehicle condition ready. Third-party contact and insurance details, your own insurer information, photographs and a claim reference are also useful, but call first if you cannot safely gather everything.
Can you help with a non-fault or injury claim?
Yes. We can provide support with non-fault claims and injury claims as part of the accident assistance process. We explain what information is needed and connect that support with recovery, assessment and repair where relevant.