Less chasing after a non-fault collision
No excess to find
An accepted non-fault claim leaves you without a policy excess to pay.
Claim support included
We help coordinate insurers, damage assessment and repair arrangements.
Injury claim assistance
We can include injury support within the wider accident assistance process.
Practical support after someone hits your vehicle
When another driver causes the accident, record their name, contact details, registration and insurer if it is safe to do so. Photographs of the vehicles, road position and damage can also help. Contacting us first gives you practical guidance before you are directed into an insurer-led repair route. We can begin your non-fault accident claim, assess the damage and explain what happens next. For an accepted non-fault claim, the at-fault insurer funds the repair, so you have no policy excess or vehicle repair bill to pay. We provide a like-for-like hire car at no extra cost.
One route for the claim and physical repair
We coordinate the claim alongside the workshop work, reducing the number of separate conversations you need to manage. Once repair authority is in place, we plan the bodywork and paint stages needed to restore your vehicle. Recovery can be arranged if it cannot be driven, and assistance with an injury claim is also available. From the first discussion to the completed repair in East Kilbride, we keep the insurance position and the condition of your vehicle connected.
Frequently asked questions
What should I collect at the accident scene?
If it is safe, record the other driver's name, contact details, registration and insurer. Take photographs of the damage and road position, note the time and location, and keep any witness details. Do not put yourself at risk to gather evidence.
Will I have to pay my insurance excess?
You will not pay a policy excess or repair bill where the claim is accepted as non-fault and the at-fault insurer funds the work. We discuss the circumstances first because responsibility and claim acceptance must be established.
Can you manage the repair as well as the claim?
Yes. We can coordinate the claim, inspect the vehicle and arrange the required body and paint repairs through one process. If the vehicle is undrivable, we can also discuss recovery to our East Kilbride workshop.